At House of Compounds, product quality, consistency, and research integrity are at the core of everything we do. Due to the specialized nature of our products and their designation as research-use-only compounds, we maintain a strict return and refund policy to ensure product safety and quality standards remain uncompromised.
All Sales Are Final
We do not accept returns or offer refunds for:
- Ordering the wrong product
- Change of mind
- Improper storage, handling, or misuse after delivery
- Failure to review product details before purchase
Once an order has been shipped and delivered, it is considered final.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of confirmed delivery.
Email: support@houseofcompounds.com
Please include:
- Your order number
- A detailed explanation of the issue
- Clear photos of the product and packaging
Our team will review your claim and determine whether a replacement or refund is appropriate.
Eligible Replacement or Refund Scenarios
Refunds or replacements may be approved only under the following circumstances:
- You received an incorrect item
- Your order arrived damaged during transit
- Your product arrived defective
- Your package was not delivered due to an error on our end
When approved, we will first attempt to provide a replacement product. If a replacement is unavailable, a refund may be issued at our discretion.
Non-Eligible Situations
We do not offer refunds or replacements for:
- Opened or used products
- Unauthorized returns
- Incorrect shipping information provided by the customer
- Delays caused by shipping carriers after the package has been dispatched
- Products damaged due to improper handling after delivery
Contact Us
If you have questions regarding your order, please reach out to our support team:
support@houseofcompounds.com
We're committed to providing high-quality research compounds and making sure every order is handled with care.
